Medicare Support Specialist
We’re hiring a Part-Time Medicare Support Specialist with a path to full-time.
This is an in-office role supporting Medicare clients and internal agents through structured, detail-oriented work. If you prefer clear expectations, steady workflow, and meaningful client interaction, this may be a strong fit.
Schedule: Tuesday–Thursday, 8:00 AM – 5:00 PM
Location: In person - Springdale, AR
Pay: $15–$18 per hour
What you'll do
- Handle inbound client communication (calls, emails, texts) regarding Medicare coverage, billing, and plan changes
- Support agents with applications, follow-ups, and status updates
- Maintain accurate, up-to-date client records in CRM
- Upload and verify documents to meet compliance requirements
- Schedule appointments and assist in resolving client issues with carriers
- Learn Medicare fundamentals and progressively take on more client-facing responsibility
What we're looking for
- High attention to detail with consistent, accurate data entry
- Comfortable working across multiple systems and learning new tools quickly
- Clear, professional communication—especially over phone and email
- Strong reliability and consistent availability during scheduled hours
- Ability to handle confidential information with care and accuracy
- Willing to obtain insurance license within 6 months
- Able to pass background check and meet licensing requirements
Role expectations
This role requires:
- Consistent, on-time, in-office attendance
- Managing multiple tasks and client requests throughout the day
- Frequent phone and computer-based work
- Following established processes without cutting corners
- Taking responsibility for accuracy and follow-through
- Maintain confidentiality and properly handle sensitive personal and health-related information
What this role is NOT
- Not remote
- Not a low-activity or “easy office” job
- Not purely sales-focused (this is primarily support + service)
Performance expectations
- Respond to client inquiries same-day
- Maintain clean, organized, and accurate records
- Follow established workflows and compliance processes
- Continuously improve product and process knowledge
Growth opportunity
- Path to full-time with benefits
- Licensing support and advancement into a Medicare advisor role
- Increased responsibility and client ownership over time
Interviews
Initial interview will be conducted via Zoom. Select candidates will be invited for an in-person interview.
We are an equal opportunity employer and provide reasonable accommodations in accordance with applicable laws.
